At go123, protecting the personal information of our players in the Philippines is a responsibility we take seriously. This Privacy Policy explains what data we collect when you use our platform, how we use it, who we may share it with, and the rights you have over your own information. By registering an account or using any part of the go123 platform, you agree to the practices described in this document. If you have questions about how your data is handled, our FAQ page is a good starting point.
We collect only the information needed to operate your account, process transactions, and keep the platform secure. We do not sell your personal data to third parties. You have the right to access, correct, or request deletion of your data at any time. For full details, read the sections below or visit our FAQ.
When you register and use go123, we collect personal information that is necessary to provide our services to players in the Philippines. This includes your name, date of birth, email address, mobile number, and payment details used for deposits and withdrawals. We also collect technical data such as your device type, browser, IP address, and usage activity on the platform to help us improve performance and security. Identity verification documents may be requested to comply with applicable regulations and to confirm your eligibility to use the platform. All information collected is stored securely and used only for the purposes described in this policy.
The information we collect is used to create and manage your account, process your transactions in Philippine pesos, and provide customer support when you need it. We use technical and usage data to monitor platform performance, detect suspicious activity, and protect the integrity of the go123 service. Where required by law or regulation, we may use your information to fulfil compliance obligations, including identity verification and responsible gaming checks. We may also use your contact details to send you important account notifications, security alerts, or updates about changes to our policies. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
go123 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure partners — all of whom are bound by strict confidentiality obligations. In cases where we are required by law, court order, or regulatory authority to disclose information, we will comply with those requirements. If go123 undergoes a business restructuring or acquisition, your data may be transferred as part of that process, subject to the same privacy protections described here. We will always inform you of any material changes to how your data is shared.
We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure server infrastructure, and access controls that limit who within go123 can view your personal data. While we take every reasonable precaution, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your account and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact our support team immediately. We regularly review and update our security practices to address emerging risks.
go123 uses cookies and similar tracking technologies to enhance your experience on the platform and to help us understand how players interact with our services. Essential cookies are required for the platform to function correctly, including maintaining your login session and remembering your preferences. We also use analytics cookies to gather aggregated, anonymised data about platform usage, which helps us identify areas for improvement. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some features. By continuing to use the go123 platform, you consent to our use of cookies as described in this policy.
As a player based in the Philippines, you have the right to access the personal information we hold about you and to request corrections if any details are inaccurate or out of date. You may also request the deletion of your personal data, subject to any legal or regulatory obligations that require us to retain certain records. If you wish to exercise any of these rights, you can reach our support team through the contact details provided on the platform. We will respond to all verified requests within a reasonable timeframe and in accordance with applicable data protection requirements. For common questions about account data and privacy, our FAQ page provides quick answers.
We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable laws and regulations governing online gaming operations in the Philippines. Transaction records, identity verification documents, and account activity logs may be kept for a minimum period to satisfy regulatory and audit requirements. Once the applicable retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it. If you close your account, we will begin the data retention countdown from the date of closure in accordance with our internal data management procedures. You may contact our support team if you have specific questions about how long particular categories of your data are retained.
go123 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements. When we make material changes, we will notify registered players through the platform or via the email address associated with their account. The updated policy will take effect from the date it is published on this page, and your continued use of the platform after that date constitutes acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data. If you have any concerns about a change to this policy, please reach out to our support team before continuing to use the platform.
We use encrypted connections and strict access controls to keep your personal information safe at all times.
We never sell or rent your personal data to third parties for marketing or any other commercial purpose.
Access, correct, or request deletion of your data anytime by reaching out to our support team.
Our support team is available around the clock for Filipino players. You can also check the FAQ for quick answers about how go123 handles your personal data.